1.Order processing time: 1-2 working days
It will be postponed on legal holidays.
(Delivery will be delayed by 2-3 days in case of very large orders for new products launch.)
2.Shipping way and Shipping time
*The tracking number will be sent to your email as soon as orders send out. You can check shipping status in the couriers' system within 12 hours.
*If you need help on tracking your delivery, or concern about a delivery time, we'll be on hand to answer your questions. Just email us to get the answer.
About Shipping Costs:
All shipping fees are calculated automatically based on the actual weight (kilograms) of the goods /or the goods actual physical dimensions and recipients location.
All orders must be paid for in full and in advance, including shipping fee. Shipping charges are non-refundable, except in rare cases of incorrect delivery.
If a delivery is confirmed lost, stolen or damaged before receipt, we will work with the courier to obtain information and arrange a refund or replacement at no further expense to you.
For return back the defective products to us, we suggest customers:
- Pack the products well and add more bubble paper into the package to well protect it during transportation to us.
- Use register air mail, not DHL, UPS and another express shipping way to send back the product to us. We will be charged high customs fee and our local customs may hold on the products imported.
- Write a letter in the package. Write down your order ID, your name and the reason why you send back the product to us.
- Tell us the tracking number after sending out the item to us. This will help us to follow the parcel.
- Shipping back the products to us may take you a long time. We suggest you wait patiently. We will remind you as soon as we receive the parcel from you.
- Buyer should pay for the shipping when he sends back us the product.
- We will use Register air mail to send back the replacement to the buyer as soon as we receive the parcel.