12 Months Warranty On All Products. Due to our stringent sourcing and QC processes, the fault rate on products shipped out is very low. However, sometimes faults develop which couldn't be detected before, and we will allow you to return the product for testing and a free repair. The warranty exactly lasts for 365 days from the day you have received the product.
In What Situations Are Returns/Compensation NOT Approved By Us?
- Unapproved returns or returned products not processed through Game Kiddy’s RMA procedure;
- Products whose warranty period has expired;
- Received returned products that are damaged because of inadequate return packaging;
- Products that were originally approved for return through our RMA procedure but have been confirmed by our QC engineers to be not broken and actually well-functioning after testing, shall not be returned to the buyer unless the buyer pays return shipping;
- Physically damaged or broken products caused by misuse or mishandling, subjects to manufacture technical test result;
- Returns of your unwanted, unsold yet functional products;
- Products bought by mistake.